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Refund Policy

At LOVERATTI, we take pride in delivering high-quality products. All items are carefully inspected before dispatch. Please read our policy carefully before making a purchase.

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1. Eligibility for Returns & Refunds

Returns and refunds are only applicable in the following cases:

  • You receive a damaged product, or

  • You receive a defective product

Returns or refunds will not be accepted for reasons such as change of mind, personal preference, or misuse after delivery.

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2. Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory to process any return or refund request.

Unboxing Video Requirements:

  • Video must start before opening the package

  • Show a 360° view of the sealed outer packaging

  • Clearly display the product and the defect/damage

  • Must be unedited, uncut, and uninterrupted

Requests without a valid unboxing video will not be accepted.

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3. Return Process

To initiate a return, please contact our support team at jewelsbyloveratti@gmail.com
within 3 days of receiving your order.

Please share:

  • Order ID

  • Reason for return

  • Unboxing video (mandatory)

Our team will review the request and guide you through the next steps.

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4. Refunds

  • Refunds will be processed only after the returned item is received and inspected by our team

  • Refunds will be issued to the original mode of payment

  • The original shipping charges are non-refundable

  • Refunds are typically processed within 7–10 business days after approval

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5. Non-Refundable Situations

Refunds/returns will not be accepted if:

  • No unboxing video is provided

  • The video is edited, unclear, or incomplete

  • The product shows signs of use or damage after delivery

  • Minor variations in color or design occur due to lighting or screen resolution

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6. Final Decision

LOVERATTI reserves the right to make the final decision on all return and refund requests after reviewing the submitted evidence.

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7. Contact Information

For any return or refund-related queries, please contact:

Brand: LOVERATTI
Email: jewelsbyloveratti@gmail.com
Website: loverattti.com
 

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